No, it’s not very goddess-like to use such language but turbulent times deserve forceful measures.
With small businesses under the gun to stay afloat and corporations flailing about trying to understand new media whilst restraining marketing budgets, innovation and bold ideas, there is one nugget of wisdom that separates the winners from the losers.
Align your STRATEGIES with your VISION.
If you don’t, you’re screwed.
Why? Because strategies that are not connected to a clearly articulated vision end up wasting valuable resources, monopolizing time you don’t have, and to a lot of “running in place.”
I see and read about many organizations that tie their strategies to their mission (which by definition is a broad and simple statement and does not provide enough strategic direction), to objectives that are not aligned with a clear vision, or worse they recycle strategies from last year’s plan that may not yet have panned out but seem worth plugging away at or simply allow companies to “stay the course” regardless of their effectiveness.
Have you “been there?” Ever been asked to put a fresh coat of paint on a strategic plan without the C-Suite first reevaluating the company’s vision for the next five years and struggled to feel confident that the strategies are the right ones? I have.
So let’s use a very basic example to demonstrate why you need a mission to be in business but you need a clearly articulated vision to be successful:
Giovanni’s Tavola Italiana:
Giovanni has always wanted to bring his love and knowledge of the best of Italian food to Chicago, and he has raised the capital to finally do so.
His mission is to create a restaurant that serves the finest Italian food from his roots in Southern Italy, using only the freshest, most authentic ingredients. Now let me stop and ask you this – is this mission enough to create a successful restaurant? I think it’s enough to create a restaurant, but not necessarily a successful one. After all, how many restaurants do you think have a mission exactly like this one or very close to it? And how many restaurants go out of business every year? Exactly.
But Giovanni is different because he has a clear vision – a clear picture in his head of “who” he wants this restaurant to be – what will make it unique, how it will meet a specific need and how its unique personality will express himself.
Giovanni wants his restaurant to be where the elite – the hoity toity so to speak, come for very upscale, special dining experiences. He envisions his patrons as wealthy Chicagoans, the political elite, well-known athletes, and other less-wealthy patrons who will splurge for very special occasions.
Giovanni can literally picture these people in his mind seated in his restaurant loving every morsel of their experience. He can smell and taste what this experience is like and because of this, his strategies will be very clear to him. What do I mean by this?
- It’s Giovanni’s vision – and not his simple mission – that will dictate where to build this restaurant – it will obviously not be in the suburbs and will likely be in a chic part of town easily accessible by his desired clientele
- His pricing strategy will be appropriate to his vision
- His plating strategy will flow from his vision (how much food to serve on a plate and how to “enhance” the plate with decorations made of sauces and herbs, etc…)
- His promotional strategy will be clear – he won’t be promoting to the “masses”
- His decor will flow from his vision
- His hours of business will meet the unique needs of his patrons who tend to eat dinner very late at night or want a place to go after their game/ society function, etc… for dinner, dessert and upscale cocktails
Etc…you get the idea…
ALL of these strategies become absolutely obvious when Giovanni creates and can clearly articulate to others (those who will help him implement his strategies) his vision of “who” his restaurant is. His strategies are entirely different than they’d be if he wanted to be a gathering place for large, Italian families after Church or during the week for their family meals, right? That’s why having that clear vision is so important…
His mission was not enough to provide clear strategic direction and objectives – such as “to be the most popular Southern Italian restaurant in Chicago” – without a vision are not enough to lead to clear strategies either.
Your business needs a clearly articulated vision in order to have strategies that will enable you to bring that picture of “who” you want your business to be to life.
Perhaps most importantly, strategies aligned with a clear vision provide:
- the mechanism to ensure that all of your resources – including your employees – are being dedicated to the right strategies
- clear insight into what is currently distracting your from moving towards your vision and the ability to eliminate these distractions
- easy visibility to what is not aligned with your vision (perhaps a promotional strategy no longer makes sense based on the vision, etc…) and a justification to cut that out of your operations
- YOUR ROADMAP TO SUCCESS AND PROFITABILITY
Now I realize this is a very basic example but I implore you to think about these principles in the context of your own business so that you can make very important, strategic changes!
Are you unknowingly screwing your business?
Please share your thoughts and insights in the comments…I would be honored to read them!
(I’d also be honored if you’d consider subscribing here!)
Photo is screw by KevinDooley.
16 Response Comments
Giovanni is in a great position as the single head of a single brand. When a group of key decision makers need to come together to define – or renew – a vision, the prism of the group can refract a vision and it can become confused. Who gets to “own” a vision for a large and complex organization? Is it the CEO alone?
April,
You bring up such a great point. Yes, this was simplified to get the point across and yes, it becomes much more complex in a major corporation. Ultimately it is the CEO who owns and must clearly communicate that vision, but s/he will need buy-in from the Board. I would also like to think that the vision in this case would be created with the entire C-Suite so that there is ownership of it across the company leadership. But, ultimately, the CEO is responsible and will be held accountable for successfully moving toward it.
Thank you so much for such a rich comment! I sincerely appreciate you taking the time and for being here. 🙂
Thanks. I’ve been reading your blog for a few weeks, and I feel enriched by your thoughts!
It seems to me that, when an organization is complex, it is possible for a CEO to possess a wholistic vision, while managers of each given business unit have a more narrow vision.
How can “mulitple visions” (for lack of a better word) be united? What level of business unit should have its “own” vision?
Wow, April, you ask outstanding questions!
In my opinion the leaders of the individual business units need to have objectives and strategies that clearly reflect the larger organization’s vision. Those objectives and strategies will vary from business to business but must ultimately all be aligned at the top.
For example, when I worked at Baxter the vision of the company revolved around life-saving therapies. My business unit that I led made and marketed the critical fluids that you get to keep you alive, whereas other business units focused on renal failure or surgically-focused life saving products. Our business unit had very different objectives and strategies than the others, but they aligned at the top with the focus on life-saving (which told us not to focus on any product that was a “choice” for a patient rather than a necessity.) Does that make sense?
Thank you for being part of this blog – it means so much to me!
Spot on advice, Lisa. Creating a vivid vision, as you did for Giovanni, leads to a manifestation of that vision in the form of an experience. That’s the evidence that your strategies support your vision.
Thanks, Jay – and I love that word “manifestation.” You can’t bring it into existence without that intent and the vision creates that. And thank you for pointing out that it’s the customer experience that is evidence of aligned strategies – very insightful.
Thank you so much for the comment – it really means a lot to me!
Hi Lisa, I once worked for a national financial services company and when we developed our “Vision” it was done with the input of the entire organization (close to1000 employees). It was messy, but our CEO kept reminding us to be patient, and we laboured on until we had something everyone understood and could see themselves in.
It was an empowering exercise and one that made employees stronger brand ambassadors.
It probably would have been easier to be told what the vision was but that wouldn’t have “flown straight” in our corporate culture. Plus, employees gained a real marketable skill and competency in understanding what a brand vision really is.
Heather,
This is such an inspirational story/example. I will have to touch base with you offline to get more details because I would love to learn about this experience from the CEOs perspective – how it made you more successful as an organization, etc…
I just can’t thank you enough for sharing – I think the bar has just been raised in my mind! 🙂
This sounds really interesting, really exciting! I’d love to hear more about the nuts and bolts of how a large organization coordinated itself while developing a vision!
Hi April,
Great idea. I’m going to work on something for a future post. 🙂
Thank you so much for all of your great insights!
I’m really looking forward to it. Very cool, thank you Lisa!
Lisa, it is not too often that I read something “management-related” and think, “spot-on.” Based on my personal experiences, I agree with everything that you articulated.
Stewart,
I can’t think of a better compliment – thank you so much, I sincerely appreciate that!
Thank you for taking the time out of your day to stop by and read, and then to comment as well! All the best to you… 🙂
Yes, never understood why businesses did not spend more time gaining alignment for their direction.
Funny how 20 years ago we were called woo woo for doing these exercises and creating mindmaps to keep clarity around our business direction… so when you get tired or discouraged you could see entire vision and the next step all in one shot.
Thanks, Michele! So sorry to hear about what you went through 20 years ago. I love how you use the word “clarity,” – it’s what it’s all about! I’m actually working on a presentation with Mack, and it’s the first thing we talk about!
Thank you so much for stopping by and for taking the time to share your own experience. I really appreciate it!