I was fortunate to have a truly amiable conversation with a CEO of a major retailer in Europe a few weeks ago. I was worried about the appointment because the first time we’d tried to meet – after numerous scheduling attempts – I’d had to take the call on my iPhone and, lo and behold, only 90 seconds into the call it got “dropped” by AT&T demons. I was absolutely mortified.
Given the demands on his schedule by others, I was worried that this gentleman would have little time (and to be honest, little patience) allotted for our call, and I was prepared to be cordial but succinct.
It turned out to be one of the most gracious calls I’ve had in a very long time. This executive could not have been more thoughtful and was a delight to talk to because he was so honest and forthright about his current business challenges and genuinely affable in the way he shared them with me. He thanked me for my time and my persistence in trying to reach him and asked me several times to please stay in touch, going as far as describing the way that I could stay in touch that would be most valuable to him.
When I imagine in my mind a “canvas of respect” so to speak – a melding of different attributes of respectfulness and how we demonstrate it as leaders, I see this gentleman as having his own vibrant paint on the canvas. He’d be one of those colors that we’re all naturally attracted to, like the deep cerulean blue of a beautiful fall sky.
And yet, at one point or another we’ve all met leaders who are wildly successful despite the fact that they treat their employees, partners, teams, boards, and customers with little or virtually no respect. Or – perhaps worse? – they purposely differentiate and treat their Boards and peers with respect but not their subordinates.
We shake our heads and assure ourselves we’d never lead like that, that we’d never work with or for someone like that and we hold out faith that the “good guys” (and gals!) really do “win” (meaning, in this context, they’re selected for the leadership roles they want most).
But, as much as we’d like to believe it, is that really true and just how important is respect to being successful in a leadership role?
Here’s what I think about respect and real leaders:
1. Real leaders treat others with respect, regardless of rank, title, age, gender, race or ethnicity, simply because we’re all equal as humans.
2. I think this is either an innate understanding and quality in these people or something that they work very hard at because of its importance.
3. Because of this, because being respectful is simply part of who they are, they naturally attract followers. The energy they exude is attractive and safe to others because of its respectful nature – people will be drawn to them because they feel they will be valued and “heard.”
4. This makes these people more likely to stand out in an organization and also makes them less likely to be a threat on a personal level to existing leaders. Note that I didn’t say “professional level” – because I think this innate ability to fully respect others is a leadership advantage and may present a professional threat. But on a personal level, it’s hard to feel negatively about someone who treats you – genuinely – with respect.
Follow the cycle and those for whom respect is clearly part of their palette will be more apt to be in a position to become leaders. When they “fall down” – and we all do – it will be inadvertently, certainly not purposefully, and they will work hard to learn from the experience.
Therefore, to answer my own question, I’m going with paintbrush and paint.
I believe that people who are intrinsically respectful are more likely to be given opportunities to lead because they will stand out naturally and are the type of people that will naturally attract followers. They’ll be more inspiring leaders and the type of leader that great talent will want to work for.
Does that mean they will be more successful than other leaders? Not necessarily (unfortunately).
But – I think it’s one of the most critical attributes for getting the top job.
What do you think?
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Photo is Painter’s Tools by Valerie Everett.
12 Response Comments
Some things are just plain right, irrespective of how one measures the financial or business “success.” This is one of them. I couldn’t see myself advancing anyone into a leadership role that was disrespectful toward others. Eventually, implosions and/or explosions will result.
And ability to schmooze should not be mistaken for respect!
Steve,
I agree with you fully…and am baffled as to why I’m still seeing disrespect expressed by some leaders. I like your words implosions/explosions – great visual – and yes, you are so right about schmoozing not being a sign of respect. I almost think it represents some insecurity on the part of the schmoozer.
Thank you so much for sharing your thoughts!
The conclusion of this post is so true yet unfortunate as you say Lisa. Most people reach the top by obliterating their peers on the way. However when these same folks are interviewed later in life and are honest they have universally said that they are not happy, they are lonely, and wish they could take their life back.
For those who take the opposite approach can sleep well at night and are so concerned with the needs of others that even though they are busy they work hard to care for the needs of those around them.
True leaders don’t live life for themselves they live life for those around them. I love your bullet points above. #3 sticks out to me..very cool. Thanks Lisa.
Jonathan,
I really do appreciate your comment, “true leaders don’t live life for themselves they live life for those around them.” Since it’s your life you absolutely do need to live it for yourself and honor yourself, but in your leadership role you are so right – it’s about your followers!
Hope you’ll be back with us on Tuesday for #LeadershipChat – you were missed last week!
I think that inspiration has dual qualities. It’s about values. If I see a leader that is not respectful to others, I either can embrace that way of management or not. The interesting dilemma is will most of us take on these negative characteristics to get ahead. We find ourselves compromising everyday to get ahead and then we become what we did not want to be. In a world of limited resources and top positions I see people starting out sipping the kool-aid and then taking big gulps and then it’s all over. The leaders who treat people with respect and want to inspire people often transcend work environments and are more spiritual people. This is often developed when younger through strong family ties or other life changing events. I think we will need to get used to leaders who learn toward morphing into leaders that are willing to do anything to get ahead. How we deal with this type of leadership in this economic ecosystem may require some failures before leadership follows through on CEO’s who have characteristics of trust, honor, and respect across the enterprise.
Rich,
You bring up some really great points and questions here – thank you. I think it’s fascinating that you talk about those who want to inspire as transcending work environments and being more spiritual in nature. Great insight and you’re right – it’s so different from a culture that teaches a different way to get ahead. How will we all deal with this – and can those of us who feel so strongly about it do something about it?
Thanks for giving me much to chew on! So thankful that you took the time to share your thoughts!
Lisa,
As always – poignant and wonderful. I love reading your blog on Fridays because it always sets up the Weekend wonderfully for me.
On the “success” things – I think you’re right from an an external point of view. Or, what my wife calls “the less real.”
One of my favorite movies of all time is Jerry Macguire – and Dickey Fox (the last line of the movie) I think sums it up best:
“Hey, I don’t have all the answers. To be honest, in life, I have failed as much as I have succeeded. But I love my wife. I love my life. And I wish you my kind of success.”
See you Tuesday! #LeadershipChat
Rob,
I really appreciate that – what a kind thing to say about Fridays and your weekend, truly. And what a grounding quote – yes, that’s what it’s really all about.
So glad to know you’ll be back this Tuesday night! Have a fantastic weekend…
There’s a book I read on the 48 laws of Power – how to get it, how to use it, etc. It seems mostly manipulative and many leaders forget that you don’t have to squash your peers on your way up.
I think our expectation is that CEOs like the one you talked with, because of the demands on them, would value their time more than our own – thinking it’s not a mutually beneficial exchange, that it’s refreshing to have such a pleasant experience.
As always, great post that sets the direction / bar for great leadership at any level. Thanks!
Patrick,
Sounds like an interesting book and as you said, it does sound manipulative if it’s focused on a “how to get it” type of approach. I think I gravitate toward people who have it naturally (because they love what they do) and aren’t focused on power itself.
And you’re right – a lot of why it was a refreshing exchange had to do with my own expectations…
So thankful to have you here – and I hope to see you Tuesday night! All the very best 🙂
I think it’s confidence and having personal stress under control.
Over the years I had quite a few clients that were influential in their chosen fields. Those that were self-confident in their craft, whether it was being a lawyer or a company’s president (before the days of CEO ubiquity) were very frequently both affable and willing to discuss the connections between their own success and the world at large. Success isn’t a secret, it’s a practice.
That said, there are ways to make money that work perfectly well and involve unremitting hostility and secret strategies. There were plenty of them as well, but I prefer to recall the nice guys, whom I miss.
Bob,
What a brilliant quote, “success isn’t a secret, it’s a practice.” Thank you for that. 🙂
And yes, I agree, seems there are many leaders who are successful despite their lack of respect – I prefer the nice guys, too.
Thanks so much for taking the time to comment – I really appreciate it!